FAQ

BESPOKE ARTWORK

Can we commission you even though we are not based in Iran?

Of course! Whether you are contemplating organizing a destination event in Tehran or elsewhere in the world, we would love to hear from you. We ship worldwide, so don’t hesitate to contact us to get the ball rolling.

How do we start the process for bespoke work?

– Get in touch to tell us about you, your story, event or any request you have in mind. We will be quick to get back to you to get things started.
– We discuss your ideas, style and budget by exchanging emails, phone or skype calls.
– A preliminary design proposal based on sketches is sent to you to fine tune the project direction.
– A quotation is sent based on the individual design elements, details, quantity and timescale. Upon approval, a 50% non-refundable deposit is requested before the completion of the design work.
– We work together to perfect your design or product until it is just right before sending it to production.
-Once the full payment is received, your artwork is carefully packaged and shipped to you.

* Please note that we are not responsible for any delay from your end. Delays in sending us all information & materials needed to complete the artwork may result in the postponement of the final delivery.

I’d love a bespoke design for my special event. How much would this cost?

We don’t have a fixed price or offer special packaged pricing. Each design commission is completely unique. Our costs are dependent upon the individual design elements, details, process, finishing, type of paper and quantity. Bear in mind, however, our products are mainly hand created & assembled regardless of the quantity ordered. As a result, our pricing is often not based solely on scale unless the order exceeds a certain size. Initially we can provide a starting price range followed by a more accurate quotation once we work to identify your design request, quantity and timescale.

How long would it take to complete the designing & production?

We don’t have a fixed price or offer special packaged pricing. Each design commission is completely unique. Our costs are dependent upon the individual design elements, details, process, finishing, type of paper and quantity. Bear in mind, however, our products are mainly hand created & assembled regardless of the quantity ordered. As a result, our pricing is often not based solely on scale unless the order exceeds a certain size. Initially we can provide a starting price range followed by a more accurate quotation once we work to identify your design request, quantity and timescale.

Will I see a proof before my designs are made?

Yes. We will create a complete mock-up which will be photographed for your approval. On occasion, where necessary, a copy can be sent for your hands-on approval.

What if I’m not happy with the results or simply change my mind?

If you’re not happy with the outcome of the product we provide you, we will work together until it is just right and meets your expectations.
However, if you simply change your mind without a specifc reason, deposit will be withdrawn. Depending on the time to completion
further costs could be incurred.

Do you ship outside of the Middle East and how much does the shipping cost?

Yes, we ship worldwide.
Shipping costs vary depending on the destination, the package size and the postal service used. Contact us directly for more information.